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STATEMENT REGARDING COVID-19 – July 14, 2021

As Canada's premier provider of student housing services to colleges and universities, CCC offers private sector assistance in managing on and off-campus student housing. Our extensive student housing experience enables us to develop innovative student communities that meet the needs of university partners and clients, while providing the most cost-effective, luxurious student living and learning communities for student residents. CCC’s corporate office is located in Austin, Texas with its parent company, American Campus Communities.

Parkside Student Residence is classified as an off-campus apartment-style community, where in the open market, we as the Landlord directly lease to students as tenants under traditional residential lease agreements governed by local and provincial laws. Unlike traditional on-campus residence halls, these private, off-campus communities contain apartments that, in some cases, have kitchens and all of which have a standard 2:1 bathroom ratio. At Parkside, the standard lease term is 12 months with limited 8- month options available. Conditions apply.

Sanitization

Clean - At Parkside Student Residence, we take standards for hygiene and cleanliness very seriously and are taking additional steps to ensure the health and wellbeing of our residents and staff. We have adopted relevant guidelines issued by the Ontario Ministry of Health and the World Health Organization and we continue to communicate all guidelines to our residents, which are subject to change based on local and provincial government mandates. Additionally, we are following the Ontario Ministry of Health guidelines for daily cleaning and disinfecting, which includes measures designed to address a broad spectrum of viruses, including COVID-19, hand-washing hygiene and cleaning product specifications to open-area cleaning procedures.

Academically Oriented Environment

Succeed – At Parkside Student Residence, it is our goal to ensure our residents can continue to receive academic instruction, complete their coursework, and continue to be housed in an environment conducive to their academic success.

Achieving a desired level of social distancing and sanitization while staying connected and focused on their academic and personal success, regardless if instruction is provided in person or online, is our top priority.

Unlimited High Speed WiFi Internet

Connect – Parkside Student Residence is designed to deliver unlimited high-speed Wi-Fi Internet as part of our all-inclusive utility package. During this time when the entire country’s use of broadband is testing the limits of our national infrastructure, ensuring adequate broadband service for our residents to continue to receive academic instruction and to complete their coursework has become the top priority of our IT department. Our goal is for you to stay connected to coursework, friends and family and your favourite binge-worthy streaming shows.

Dining

Bon Appetite – Food safety remains top priority, as does our mission to make it easier for residents to live well, eat deliciously and sustain a healthier lifestyle. In following the social distancing guidelines provided by the Ontario Ministry of Health, Parkside Student Residence has currently closed its dining area(s). Upon re-opening this Fall, residents will have continued access to meals that have been prepared with enhanced sanitation guidelines.

Community

Collaborate – Tap into the benefits of being part of a local university community where others can relate and school traditions are close to home.

COMMUNITY STANDARDS & RESIDENCE LIFE

CCC’s Residence Life Model takes a back-to-basics approach using the core components of what is tried and true about residence life and student development. Parkside Student Residence staff engage residents frequently and through a variety of platforms and support programs, such as Residence Council and in-person and online educational programming events with numerous opportunities to learn about academic success and personal growth.

Our model focuses on FIVE key areas:

  • Academic Support Programs, which help students make progress toward their academic goals and help residents connect to the academic resources available on campus and through various online portals
  • Health & Wellness Programs teach residents skills that will help them maintain personal wellness, including physical wellness, mental health and personal safety. Bell Let’s Talk Day, the Hi, How Are You? Project in partnership with American Campus Communities, Thrive (Mental Health Week), Holiday & Wellness Kits and Bi-Weekly Door to Door Checks are just some of the mental-health focused resources and initiatives we provide for residents in our communities
  • Employability Programs connect residents both virtually and in-person with university Career Services staff and assist residents in learning skills to attain gainful employment after graduation
  • Financial Literacy Programs teach residents positive financial habits for their future, and include basic budgeting, building good credit and identity theft protection
  • Community Engagement Programs encourage residents to get involved in their community. These programs help create a sense of civic responsibility, enable residents to explore issues of diversity and multiculturalism, and demonstrate ways to make a difference through volunteering

Whether virtually or in-person, our organizational systems and procedures enable us to effectively use these core components to meet the following mission of our Residence Life Model:

  • Create inclusive communities where students feel connected, are involved in the university community and are academically successful
  • Develop and nurture partnerships with our affiliated universities that support the residents’ academic and personal goals
  • Support the success of the property by creating a vibrant and desirable student community

More importantly, these programs support the success of our community and contribute to a living-learning environment intended to enable students to thrive academically and socially.

Our Commitment

At Parkside Student Residence, we have the contractual lease obligation to house students for the entire term of the lease, while students always have the freedom to physically occupy their apartments as they choose. For example, it is not uncommon for residents to go home for the extended winter break from mid-December to mid-January, for spring break, and in many cases for the entire summer term, all while still leasing and paying rent for their college apartments.

In Closing

On a daily basis, we pledge to put the health and wellbeing of our residents and team members first. We are grateful for everyone’s patience and understanding as we continue to support each other more than ever before.

COVID-19 Frequently Asked Questions

I am an international student with an approved VISA. Can I travel to Canada?

  1. You must have a valid study permit.
  2. You must be studying at one of the approved DLIs listed HERE to be able to travel to Canada.
  3. Be prepared to observe the mandatory 14-day quarantine period for international students.

What measures are you taking in relation to COVID-19?

As part of our commitment to the health and wellbeing of our residents, employees and university communities, we are closely monitoring the Ontario Ministry of Health and World Health Organization guidance regarding COVID-19 and are communicating the Ontario Ministry of Health hygiene and prevention guidelines to our residents and employees at all of our locations. In addition, we are practicing social distancing, implementing the following actions for residents and our team members:

  • Daily cleaning and disinfecting occur in accordance with current Ontario Ministry of Health guidelines, which include everything from handwashing hygiene and cleaning product specifications to common area cleaning procedures. In addition, we are making hand sanitizers and disinfecting wipes available in our lobbies and open areas when possible.
  • Our fitness center remains closed based on Ontario provincial guidelines.
  • We have maximum capacity signage around the property to ensure physically distancing is maintained in all common spaces.

What should residents do if they think they have been exposed to the virus or are experiencing COVID-19 symptoms?

If residents think they have been exposed to COVID-19 and develop flu-like symptoms, we are advising that they immediately contact their healthcare provider and follow their instructions. Additionally, we recommend that students contact their college or university and refer to guidelines provided by university and local health officials. Please refer to www.health.gov.on.ca for further information.

What if my roommate gets sick? What if they are quarantined?

If you believe your roommate to be sick, have them contact their healthcare provider immediately, and continue following Ontario Ministry of Health -recommended cleanliness and social distancing guidelines. If your roommate has not contacted their healthcare provider, please let us know and we will contact local health officials to determine the appropriate protocol. The healthcare provider will work with local health departments to provide additional instructions and manage the response to any suspected cases of COVID-19.

Procedures will vary from city to city, and our staff will coordinate with local or university health officials as needed and follow their directions regarding mitigation measures or quarantine protocols. For more information on local quarantine protocols, you may contact your local or university health officials directly.

Will you have sufficient high-speed Internet to accommodate students taking online classes?

Nearly all the universities and institutions we serve have moved to some form of online and hybrid education to deliver their academic curriculum. In all circumstances, it is our goal to ensure that our residents can continue to receive academic instruction, complete their coursework, and continue to be housed in an environment conducive to their academic success. To facilitate this, all our communities are designed to deliver unlimited high-speed Wi-Fi Internet as part of our all-inclusive utility package. During this time when the entire country’s use of broadband is testing the limits of our national infrastructure, ensuring adequate broadband service for our residents to continue to receive academic instruction and to complete their coursework has become the top priority of our IT department.

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